Thank you for shopping at Oura-Savi. We strive to provide high-quality products and exceptional customer service. Please read the following policy carefully:
1. No Returns:
Once an order has been placed and shipped, we do not accept returns on any products. All sales are final. We encourage you to review product descriptions and sizing charts carefully before making a purchase.
2. No Refunds:
We do not issue refunds on any purchases, including but not limited to items that are damaged during shipping, or items that do not meet your expectations. We recommend contacting us immediately if you receive a defective or incorrect product.
3. Exceptions:
In rare cases, if you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will review the situation and may offer an exchange or store credit at our discretion.
4. Exchanges:
Exchanges are only allowed in cases of defective or incorrect items. Customers must contact our support team for approval before returning any items for an exchange.
5. Customer Responsibility:
It is the customer’s responsibility to check all product details and confirm their order before completing the purchase. By placing an order with Oura-Savi, you acknowledge and agree to our No Return & No Refund Policy.
For any questions or concerns, please feel free to reach out to us at ourasavi@gmail.com
